In Boston, citizens can now download an iPhone app that lets them send their complaints directly to city hall
. In Miami, we now have... um... text messages and emails to let you know when Metrorail is down.
"The Miami-Dade Transit Rider Alerts system is another example of how we're using the latest technology to improve communication with our customers by providing them with real-time information about service issues that could impact their commute with us," says MDT Director Harpal S. Kapoor.
Setting aside both Kapoor's we're-on-the-cutting-edge hyperbole and our own snark, the service that sends you messages about your daily commute can be helpful. You can sign up for them here