South Beach is Now America's Top Spring Break Destination

That headline made me look! I was HOPING for a different answer, I guess.

Tell your friends to avoid the dump Club Space. Women get raped and murdered there. Avoid.

I will be sending this letter to Mr. Pollack, CEO & President of Net10 Wirelss.  I wanted everyone in the Miami area to know about this first hand and I will be posting this to every newspaper on line as well.

March 3, 2012 Fredrick J. Pollak, President and CEONet10 Wireless9700 NW 112th Avenue Miami, FL 33178 Subject: Customer Service Representatives Dear Mr. Pollak, I write to you to inform you that your customer service department is in need of major improvement with respect to resolution of concerns and issues with service.  Please bear with me, this letter is very long, but you really need to read this in its entirety in order to get the big picture that you have a major problem with your call centers, especially from India.  In December of 2011, my husband purchased a phone from Net10 and activated the service on line.  He also chose the 30 day service with the option to have the monies automatically deducted from our account.  When the 30 days were up, he noticed on his phone that he had no more days left, so he called the customer service representative (who happened to be from India) to inform them that he was set up on-line the automatic withdrawal from our account.  The representative told him that he was not set up properly, so my husband provided to your representative his Visa account number (which is connected to our bank account) again, the same Visa account number that my husband had entered within the system.  My husband paid $56.01 on January 30, 2012, but was told that his service would not be turned on for a couple of days.  I told my husband that did not seem right, so I called this time and informed the representative (who was not from India) that my husband had paid and he still did not have service, the representative on this particular call, activated his service in less than five minutes.   On the morning of January 31, 2012, my husband went to check within our checking account and noticed that not only was our account charged the $56.01 from Net10, but an additional withdrawal of $56.01 was also taken out on the same day (January 30, 2012).  When my husband called the customer service representative (who happened to be from India again) he informed the representative that the extra amount ($56.01) that was taken out of the account, the representative stated that the extra amount ($56.01) that was taken from our account would be credited back into our account in a couple of days. In February of 2012, my husband purchased a phone for me, he went on-line once again and activated the phone and once again set up the monthly automatic withdrawal on my phone.  On March 1, 2012, my husband went on-line and made a payment for my phone at 6:08 a.m. for the amount of $50.46, we received the following: Payment for UNLIMITED 30-DAY MONTHLY PLAN for serial number 012192009928038 has been received…. Payment amount: $50.46 - Method of payment: CREDITCARD - Transaction date: 03/01/2012 - Transaction confirmation number: BP2012030131324298. My service was turned off on the same day.  I called the customer service representative (who happened to be from India) again, and informed them that my phone was turned off even though I had received a confirmation stating that payment was received and etc.  I was informed by said representative that I would have to wait until my phone would be turned on in a couple of days.  I informed said representative that what he was informing me was incorrect.  He placed me on hold, came back on the phone and told me that he was getting more information and had to place me on hold again.  This went on for over 45 minutes, until finally he stated that the reason my phone would not work was because my phone did not have enough bars.  I told him that my phone had full bars and as had full bars all day.  I asked him to activate my phone from there.  He told me that he would have to get supervisory permission first; he placed me on hold again for an additional 10 minutes.  Once he came back on the phone, he activated my phone.  I then proceeded to inquire about my husband’s phone and the amount of the double charge from January.  I explained everything to him as I did earlier within this letter.  The representative told me he could not do anything about this, so I asked to speak with his supervisor, he placed me on hold for an additional 10 minutes, when the representative came on, it was his supervisor, Cynthia (which I know was not her real name), I had to repeat everything over again to her.  She placed me on hold, off and on, for an additional 45 minutes.  When she finally came back on the phone, Cynthia informed me that she was “waiting for her manager’s approval” to either place the $56.01 back into our checking account or to credit the amount of $56.01 to my husbands’ monthly plan on his phone, and she proceeded to place me on hold for an additional 20 minutes.  When Cynthia finally came back on the phone, she immediately acted as though she was talking to someone new, and I told her that we were discussing my over-charge, Cynthia started with…”yes ma’am, I am…”, then proceeded to say…”this is Cynthia thank you for calling Net10…may I help you?”…I told Cynthia that I know damn well you can hear me and you know damn well what this call is about.  Cynthia pretended not to hear me and hung up.  I was furious to say the least!  I spent close to 3 hours if not more on the phone with the customer service representatives from India only to have nothing resolved and to be hung up on.  I immediately called your Customer Escalation number and let this representative (who was not from India) know what had just happened.  She looked within her system, and told me that we were indeed charged twice in January and that I had the option of either applying the additional charge to the month of March or having the additional charge applied back to our bank account.  I informed her that I would prefer the additional charge applied to the March account on my husband’s phone.  She said that she could that and would give me a reference number so when I called, 1-800-876-5753, to give them the reference number (1109520326) and the amount would be applied to my husbands’ March payment.  The call with the escalation representative took a total of 8 minutes. March 3, 2012, I called the above 1-800 number as instructed by your customer escalation representative, provided the reference number that was given to me to the representative (who happened to be from India).  This representative told me that he had to get authorization from his supervisor to use the reference number and was placed on hold for 10 minutes.  He came back on the phone and asked me to enter a series of numbers, which I did, but those numbers he gave me would not work.  He then told me that he would have to place a ticket into the system which would take a couple of days to resolve the issue and to give him a new set of numbers in order to activate my husbands’ phone.  I asked him why would I be given an invalid reference number.  His reply was, the reference number was good, that perhaps he received the wrong set of numbers from the system for me to enter into my husband’s phone and unfortunately there is nothing he can do from his end, except place a ticket into the system. Moreover, nor could he apply the additional charge of $56.01 back into our bank account, even though he can see that we were charged twice on the same day for the same amount.  This call going back and forth with this representative took a total of 1 hour.  I immediately called the customer escalation number and spoke with the representative (who was not from India), and explained all over again what had happened.  I will say this, Christian happened to be Spanish, and I am fluent in Spanish.  Christian not only understood what I was saying and what had happened, he informed me that the resolution to this issue will require him to place me on hold off and on for a period of 10 minutes or more at a time, but that instead of placing me on hold off and on, could he get a number so that he call me and could inform me every 10 minutes.  I told him that I understood, but that I would be writing this letter to you as well, not because of him, but because of the lack of professional customer service as a whole.  Christian kept his promise, after 10 minutes he called me to let me know that he was still working on the situation, and he would call me back when it was resolved.  An additional 10 minutes passed and Christian called my husband’s phone and I spoke with him directly. The phone was turned back on.  However, as of 4:23 p.m. on this exact date, our account indicated that an additional $56.01 was taken out of our account without our consent, authorization; therefore, making this an unlawful transaction done by your representative. The final word from the representative was that I needed to wait until Monday to go to my bank to cancel the unauthorized amount deducted from my account.

Mr. Pollack, with all due respect sir, we expect to be refunded for the full amount that was deducted from our account, which totals to $111.02.  Moreover, you really need to re-think about how you would want to be treated as a customer with issues concerning service.  If you like to be treated the way I just described to you, then by all means feel free, as for myself and my husband, we expect high quality service at all times with professional response by professionals in their respective fields.  We pay for it, we get it; it is that simple.  I am sure you did not make your millions by having bad service.   Please make some changes to the customer service representatives that you have in India and wherever else you have them globally.  Word of mouth is how your business grows. Best regards, A.E. Davis

South Beach continues to build its classy image. What a dumping ground for the most insipid, tacky and tedious people on the planet it has become. 

spring break, memorial day... it's all the same damn party

What is "economic downtown"?

Great. Under age college kids can use fake ID's and get into Club Space where bouncers will rape them before sitting them on fire in a dumpster.

there is a time and place for everything under the sun,you have to use the wisdom and understanding of gods word,to have a idea of the fun you want to be part of.good clean postive fun with safety in mind is okay.miami poet terry newton

there is a time and a place for everything under the sun,wisdom and understanding of the fun you want to have  got to be entered into the picture.good clean postive fun with safety in mind is okay.miami poet terry newton