Brazilian Tourists Blame Beach Hotel For Letting Thief Walk Out With $20K in Designer Goods

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Aparecida Pata and Denize Ferreira packed a Samsonite suitcase with Chanel handbags, Hermès belts, Ray-Ban sunglasses, and Burberry tops for a stylish summer escape from Brazil to Miami. But they got a rude reception in South Beach, where everything in that suitcase was stolen from their hotel room while they were at breakfast. Even worse, they say employees at the hotel, the Miami Beach Resort & Spa, all but refused to help and then kicked them out.

"We've been here for almost a month and are going back [to Brazil] because we have no more money," Pata says. "If I didn't have my friend with me, who had our travel documents and emergency money, we would have been like beggars."

The friends' trouble began June 8, when the 58-year-old Pata and 73-year-old Ferreira ate at the hotel's Hibiscus Court. When they returned to their room, their belongings were gone.

According to the police report, an employee had finished cleaning Pata's room when a six-foot-two black man who claimed to be their son walked into the suite and showed a room key. A security camera captured the man later walking out with all of their luggage.

"This man took everything. All of the designer items, money that was in my friend's suitcase, our phones, everything," Pata says.

As police investigated and a hotel manager promised to help solve the problem, the women remained in Miami. Eventually, the hotel handed over a damage release report with an offer: $2,000 as compensation in exchange for releasing the hotel from liability, which according to Eduardo Moya, the hotel manager, was standard procedure.

"The Miami Beach Resort completed an incident report and forwarded the claim to the Resort's insurance company," Moya tells Riptide in a statement. "As per the resort's insurance policy, the guest was offered the maximum possible compensation payment of $1,000 per guest, for a total of $2,000."

Pata refused the money.

"I didn't sign the papers," Pata says, and that's when things got even worse. The hotel promptly kicked them out she says.

"We called the cops, but the cops didn't do anything, and the cops also told us we had to leave," Pata says.

Pata says that Moya had originally agreed to let her stay at the hotel as long as necessary, however, Moya claims she had failed to make a reservation past June 22, which was completely booked for that evening.

"The manager on duty personally made reservations [at another hotel] and paid for the guest's transportation," Moya added.

He also stated that the staff invited Pata and her friend for breakfast during most of their stay, and "allowed them to make long distance calls on a daily basis to Brazil on a complimentary basis." (Pata disputes that, though, and a bill she sent to New Times appears to show that she was charged for the daily calls to Brazil.)

Pata and Ferreira are now back in Brazil and still haven't received a penny from the Miami Beach Resort & Spa.

"I feel like I should never go back to Miami," Pata says. "I want justice. That's all I want."

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8 comments
Frank Castle
Frank Castle

they should sue them and get much more money

AroundTheWorldTravel
AroundTheWorldTravel

Getting robbed sucks..for everyone.  Second article that I read about this today.  This one is very different from the first (NBC6, whom seemed to focus the energy towards actually showing photos of the perpetrator and going after the actual bad guy in this situation).  

Seems like this article just cares to discredit and blame the hotel.  In hopes of making the establishment look bad, the article contradicts itself over and over.  It states that "staff does all but refuse to help", then states "while police investigated, a hotel manager promised to help solve the problem."  Then it mentions over and over that "the hotel kicks them out", but then says that they "failed to extend their stay".

Instead of inflating stories to sell papers (vultures), why not use the power of media to catch this guy so that he doesn't do this other tourists at other hotels?  Doesn't sell as many papers, I guess.

For whom ever actually cares to see photos, here is the link to the NBC6 article:  http://www.nbcmiami.com/news/Police-Looking-for-Miami-Beach-Hotel-Burglar-213859341.html?_osource=SocialFlowFB_MIBrand


internetinternet
internetinternet

Police report?  Is this another one of those incidents where a police report was not filed?  Police department knows foreigners don't hang around long enough to testify, no point writing a report or entering into the city database.   The tourists will never be back.  The tourist  helped the economy and it is time for the next sucker to travel to Miami Beach.  Miami Beach thrives on suckers. 

New Times should check all the police reports for this hotel.  You might find a trend. 

dataentry
dataentry

Typical New Times Story.. one sided.

Patrick Baker
Patrick Baker

when i read the headline, and before i saw the hotel name...i was thinking it was going to be the same hotel that assisted in the get away of those hoes that beat up that tourist from New York.

Jay Lee Mendez
Jay Lee Mendez

I hope they sue and get everything back if the hotel is responsible.

Jay Lee Mendez
Jay Lee Mendez

Even if you are not a tourist, if you get robbed, u have to stay and hope they catch the guy and return the goods... The Hotel should be liable if they allowed the guy to enter the room, or even gave him access by supplying him an access card, then yes they are liable... But now we're talking about suing them and taking them to court. The hotel isn't just going to give them money.

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