Blind Woman and Guide Dog Kicked Out of Orlando Burger King

Categories: Restaurant News
helen and troy0.jpg
Fox 35 Orlando
Helen and Troy were both kicked out of an Orlando Burger King
A visually-impaired woman with a seeing-eyes dog was kicked out of the Burger King on International Drive in Orlando, according to Orlando's Fox 35 News.

Helen Arnold and her service dog Troy went into the restaurant when an employee told her to leave because pets weren't allowed. Troy was wearing a sign on his back stating "don't pet me I'm working."

When Helen tried to school the employee on the American with Disabilities Act, the employee wanted no part of the law or general niceness and told Arnold and Troy "get out of my restaurant."

Under the Americans with Disabilities Act (ADA), "businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go."

Burger King's corporate office, located in Miami,released a statement apologizing for the incident, stating that guidelines dictate "when a guest enters a restaurant accompanied by a service animal, any well-behaved animal will be allowed to remain in the restaurant."

Arnold, a member of the Lion's Club, an organization that helps visually-impaired people, has hired attorney Roger Messer, who stated "We have the right to sue in federal and state court. I don't like to make threats on TV, but I will cross that when it happens."

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16 comments
golden retriever forum
golden retriever forum

Most new dog owners and dog obedience training plug the details are not familiar with, not sure exactly how to tame Fei and more. So it does not pee everywhere chewing curtains.

bornagainst
bornagainst

if you don't understand that the blind can bring service animals into an establishment, you should've been aborted at birth.   It's common damn sense.

Facebook   Minority Buyer
Facebook Minority Buyer

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Cobra
Cobra

yo how do you not know that a service animal is allowed in??? that is just ridiculous and sad...

lishuzheng
lishuzheng

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Google in the input: = ashops.us ==you can find many brand names, even more surprising is that he will sell you the unexpected o(∩_∩)o  

Juan
Juan

Does it suck that this happened? Yeah. Should the company, franchise owner, and employee apologize? Yeah.

Should she use this as a reason to make a quick buck? NO!

 I stopped caring about her as soon as she said "Attorney". I could see if this happened multiple times at the business, but it hasn't. She deserves to burn in hell.

People make mistakes! Fast food managers and employees are paid crap so customers can get 99 cent meals. So unavoidably those workers tend to be less educated and/or bottom of the barrel material.

I'd be lucky to see a person with a seeing eye dog once every five years in my shop, it's not a very common experience.

Butt
Butt

well if that employee isn't fired or suspended, society has failed.

orionp3
orionp3

Typical intelligence level for a fast food employee.

Anon
Anon

 Fire the employee... fire the manager.... fine Burger King $10,000

Greedy lawyer will sue for 10M.... seriously..... she was inconvenienced! Punish the store but she deserves NOTHING

msbpodcast
msbpodcast

 As a disabled American, I feel some people need to get heir franchise sold out from under them.

Christopher F Cheney
Christopher F Cheney

her rights were volited she has a right to sue, people need to know the law before the speak there minds. any service dog is welcome in anystore. she does not need to explain the dog at all.

Rainette Murphy Lopez
Rainette Murphy Lopez

Hello Juan,

Rainette Murphy Lopez here of Save Our Service Animals - 877-730-9959.  I have been a service animal advocate and medical dog trainer for 30+ years.  Apparently you are either not thinking or ignorant and I am not saying that in a disrespectful way.

I too have owned / own my business from retail to dental lab and horse ranch.  Please know you or any one is just one heartbeat, one illness, one accident away from becoming handicapped and or disabled.

I do this as an advocate not a consultant.  If you are not aware of the difference an advocate works for free a consultant charges hourly.  I was working long before the American for Disabilities Act was even a thought.  I am old enough to remember when Guide Dogs for the blind were still not accepted as apparently happened to Ms. Arnold.

HistoryReferences to guide dogs date at least as far back as the mid-16th century; the second line of the popular verse alphabet "A was an Archer" is most commonly "B was a Blind-man/Led by a dog"[1] In the 19th century, Elizabeth Barrett Browning, in her verse novelAurora Leigh, has the title character, in describing her conversation with Lady Waldemar, remark "The blind man walks wherever the dog pulls / And so I answered" (Book V., ll. 1028-9).The first guide dog training schools were established in Germany during World War I, to enhance the mobility of returning veterans who were blinded in combat. The United States followed suit in 1929 with The Seeing Eye in Nashville, Tennessee (relocated in 1931 to Morristown, New Jersey). One of the founders of The Seeing Eye was America's first guide dog owner, Nashville resident Morris Frank. Frank was trained with Buddy, a German Shepherd, in Switzerland in 1928.The first guide dogs in Britain were German Shepherds. Three of these first were Judy, Meta, and Folly, who were handed over to their new owners, veterans blinded in World War I, on 6 October 1931. Judy's new owner was Musgrave Frankland. [1] . This was followed, in 1934, by the start of The Guide Dogs for the Blind Association in Great Britain.

Unfortunately the only reason a disabled person ever gets an attorney involved is to make sure that the establishment know the law and it will not happen to any disabled person again.

If I may share with you The Department of Justice signed an amendment last July 23, 2010 to be final March 15, 2011.  Stating that ONLY DOGS and LIMITED MINIATURE HORSES (as some disabled are either allergic to dogs or cannot use dogs due to religious reasons).

The ink was not dry on this amendment and states such as Florida and Ohio as well as Hawaii started to throw Autistic children who'd had their dogs in school for 4 to 5 years prior without any incident. In Hawaii it was a pd.D university student who had a service dog with her since elementary school and suddenly the university who had accepted her with the dog in her 2nd year said nope, no more ?!?!  In addition our Veterans now returning from 2 wars becoming 3 wars with PTSD are being assigned dogs however most VA Hospitals are not permitting dogs inside.  Ummm.....OK that makes a lot of sense to me.  NOT!

There is a Viet Nam veteran in Texas who has had a service cat for PTSD for 15 years approved by the judge of the court house this man works in to be able to bring his cat to work to assist him and he has done so for almost the entire 15 years.  Allowing this veteran to live a normal, medication free life.  Effective March 15th that service cat immediately became a pet.  Now rationalize that to the veteran who fought for our freedom in one of the most horrific wars and is left with an illness through no fault of his own and now his life is forever changed.

I could go on and on......

Let's take ME.  Trained by Guide Dogs by the Blind, never in my wildest dreams thinking that in my 30's I would start to develop seizures for NO REASON medical science can discover, PTSD from the 1994 Northridge Quake and losing everything and least I not forget a fall from hell leaving me in the category of the less than 1% in the world with RSD in three extremities http://www.rsds.org/index2.htm....  Now I have just discovered I am deaf in one ear and will be losing the hearing in the other ear.  Having just lost my 12 1/2 year old Boxer (service dog number 3 over the years).  The current dog I am training is not going to make the cut so I am seeking out another to be a hearing, seizure alert, mobility, PTSD dog.  So I can continue to live a normal life.

I am 52 years old.  Hold multiple degrees and grand mother to three beautiful grand daughter's. One of whom is almost 2 years old and I am her sole caregiver so I must be doing pretty good to run after a 2 year old.

Please do not be so quick to judge the disabled / handicapped.  If the collective "we" have an attitude it is in all probability given to us by a "normal" person. I do not know Ms. Arnold, but I do know the clients I deal with across this nation and I can guarantee what her goal is in securing an attorney is to make sure this type of incident does not occur again.  It is frustrating, uncomfortable, prejudice and disheartening.

For a major corporation such as Burger King the only way to get their attention is to have an attorney make such a stink they will never forget to allow all types of service dogs again.

Kind Regards,Rainette

bigyaz
bigyaz

 Businesses don't react unless it's going to cost them real money. A slap on the wrist doesn't cut it. Obviously Burger King isn't training its managers properly. Maybe they will if this incident costs them more than a minor embarrassment.

aszure
aszure

 Frankly, it probably wasn't the franchiser, but some mook who was given assistant manager and thought he had a set of brass ones on him. I would sue the fark out of BK. 

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