Shake Shack: Sundae Stinks, Manager Cool

Categories: Just Desserts
Shake Shack_Sundae_John Zur.jpg
John Zur
The ideal Shake Shack double dip sundae.
On a visit to that New York-born burger joint on Lincoln Road, Shake Shack, I ordered a double dip sundae ($4.70) with chocolate truffle cookie dough, but received an underwhelming serving of vanilla frozen custard covered with a mound of cookie dough underneath a mountain of whipped cream.

So I returned and approached assistant general manger Erik Hugley with a photo of the weak cup. He apologized and explained a new person might have been training on the custard station; each Shake Shack employee is required to try out each of the six stations; beverage, expo, hot dog/fry cook/grill, cashier, bun assembler, and custard are the choices, for a minimum of one week or until the supervisor deems him competent. The he added: "We don't really sell a lot of sundaes. More milkshakes ($5.15 to $5.65) and [milkshake-like] concretes ($4.75 to $6.50)."

Shake Shack_Sorry Sundae_John Zur.jpg
John Zur
The sorry sundae Shake Shack served up the first time.
Hugley added that founder Danny Meyer is "big on hospitality," then prepared another sundae, which contained the standard serving of 8 ounces of frozen custard, 1 ounce of topping, and the right amount of whipped cream.

Sundae custard choices are vanilla, chocolate, or the special (which changes monthly). The triple dip is $5.70. And toppings, in addition to the one included in the price, are $.75 each and include chocolate truffle cookie dough, marshmallow, peanut butter sauce, shortbread cookie, hot fudge sauce, whipped cream, hot caramel sauce, bananas, chocolate toffee, and almonds.

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Shake Shack

1111 Lincoln Road, Miami Beach, FL

Category: Restaurant

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Jersey Girl
Jersey Girl

My one and only viisit to Shake Shack was a disappointment. The raved about burgers were small in comparrison to the size of the bun and the fries were greasy. The over noiisy atmosphere and available seating was not relaxing. As someone who has eaten in a New York burger joint....I give it a thumbs down review.

Joe217
Joe217

Way to fight the good fight **rolls eyes**  

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