The Grind's Director Speaks Out: "We're Sorry and Have Learned From Our Mistakes"

grind5.jpg
Cari Garcia
Attendees at the Grind looking for fresh air outside a smoke-filled Miami Entertainment Complex.
Everyone seems to be questioning the Grind's logic of having its burger battle event indoors. Obviously, grilling is done outdoors for a reason.

But in an online statement, director Tony Albelo says months went into planning the event to ensure everything went smoothly, and they hired "HVAC contractors, fire equipment specialists, gas [contractors], fire marshals, and building inspectors."

As blogger Alex Rodriguez pointed out in her recap, an issue with the main air conditioner was to blame.


People also seem to be calling foul at Shake Shack's Fan Favorite win when so many things went wrong last night. However, publicist Dina Allende says in an email that "1,200 tokens were counted, and Shake Shack was the clear winner. The categories of Best Burger, Best Side, Mejor Frita, and Healthy Burger were not awarded due to the issues we had last night."

We emailed Allende to ask if refunds would be issued and are still awaiting a reply.

Here is Albelo's full statement:

Yesterday, we held the inaugural event of The Grind: Miami's Burger Battle. We spent eight months planning every detail in hopes that patrons and participating restaurants had an amazing experience. We met and hired HVAC contractors, fire equipment specialists, gas [contractors], fire marshals, and building inspectors. The event was well [diagrammed] and planned. As the night progressed we experienced a technical issue with our main air-conditioner. When we realized the issue we scrambled to bring in additional cooling systems and industrial fans to help. We were in constant communication with the fire marshal who decided to stop cooking for a period of 15 minutes to clear the building. The building did not clear quickly enough and the cooking never restarted.

It is our job to create the event and have plans - and backup plans in place. No one could have possibly foreseen an equipment failure. Quite frankly, we're embarrassed and deeply sorry that you were affected. We know that our apology and desire to make things better may never be enough for the time, money and/or distance you traveled to enjoy The Grind, but know this. We're deeply sorry and have learned from our mistakes.

Sincerely,
Tony Albelo
Director
Follow Short Order on Facebook and Twitter @Short_Order.

Location Info

Map

Miami Entertainment Complex (MEC)

50 NW 14th St., Miami, FL

Category: General

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25 comments
MJ
MJ

Thanks to Living Social I was able to get a full refund. I got in about 10 to 7, but after about 30 minutes it got bad and I left shortly there after. 

air conditioner
air conditioner

A split-system home air conditioner provides heating and cooling all year round, is unobtrusive within your home, and works quietly for minimum interruption to your home life. 

air conditioner
air conditioner

A split-system home air conditioner provides heating and cooling all year round, is unobtrusive within your home, and works quietly for minimum interruption to your home life. 

air conditioner
air conditioner

A split-system home air conditioner provides heating and cooling all year round, is unobtrusive within your home, and works quietly for minimum interruption to your home life. 

Burgertime305
Burgertime305

Thank god livingsocial is refunding this, if you bought one of those deals contact them about this.

Refund?
Refund?

And Dina Allende phone number is 305-205-1058

Refund?
Refund?

If anyone else wants to email publicist Dina Allende to ask where their refund is here is her email dina@makeitclique.com

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

air conditioner
air conditioner

So whether it is to protect you from hot summer or to make you relax during weekends, Doral air conditioning system is extremely essential for home or offices. Basically they are designed to cool, dehumidify and extract heat from a designated area. 

Kritikaljt
Kritikaljt

Hey this guy tony the event director, better start shelling out refunds! I spent a lot of money on VIP tickets only to try 8 burgers before I had to run out of there, because of the smoke burning my eyes. My wife's eyes also were inflamed with smoke. Who do we report this to

Diego Guevara
Diego Guevara

"No one could have possibly foreseen an equipment failure." - THIS is exactly what you must foresee and prepare for when planning an event! 

JESENIAR
JESENIAR

An apology letter is seriously not enough, refunds, at least partial refunds are a MUST. It was literally like walking into hell with the red carpet and curtains they had on either side of the entrance and then you were greeted by smoke so thick, tears were streaming down everybody's faces.  Not to mention without the AC it was literally hot as hell in there.  The event was billed as taking place from 7-10 so if you didn't get there right on time, like I did, then after 8ish, some booths were closed and lots of them ran out of items. it was an EPIC DISASTER

Angryburgerfan
Angryburgerfan

Ive worked over a grill for many years and when I saw they were using fans and open windows to move the smoke I was extremely concerned. The promoters knew what was going to happen. This is one of the worst events Ive ever attended, I dont know what that amount of smoke did to me and my wife. I hope these guys are never allowed to do anything again in Miami. What they did at this was dangerous.

Yak
Yak

The entire interior of the structure was acting as a chimney. They used fans to pull the smoke though the building and out the door openings. Total cluster f**k with regard to smoke evacuation. Don't even get me started about the lack of fire suppression. Sheez!

Nv
Nv

 When did an A/C become a range hood or an extractor?

igotrobbed
igotrobbed

How about the people, like myself, that paid for an $85 ticket AT THE DOOR around 8pm only to walk into something that was already being shut down by the fire marshall.  I didnt even get a heads up from any of the staff outside of what was going on inside until it was already too late. This was completely unprofessional and absolute bullshit - a simple apology letter isnt going to cut it. 

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